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Privacy Policy

ALREMAL ALSWDAA PROJECT MANAGEMENT SERVICES L.L.C, Dubai, United Arab Emirates ("we") talks with clients by WhatsApp on +971 52 992 0422 and by email. This page explains what happens to the information in those conversations and on our website. Last updated: 1 October 2026.

What we receive

• Your name, phone number and email address.
• The messages, voice notes, photos and documents you send us, and our replies.
• Delivery information (sent, delivered, read) for our WhatsApp messages.
• If you create an account on our website: the details you give us there (name, company, mobile, emirate, type of customer), the products you save and the quotation references you add. If you sign in with Google, we keep the name, email address and account number Google gives us — never your password.

Why we use it

• To answer your enquiries about projects, materials and our services, and to keep a record of what was agreed.
• Voice notes may be converted to text so we can read and search them.
• We may use automated tools, including artificial intelligence, to help draft replies; a person at our company reviews every reply before it is sent.
• To run your account, if you create one.
• To send you news about our products, offers and projects — only if you ask for it.

Our website

• Enquiry and order forms. What you type and attach is stored in our Cloudflare account, copied to a Google Sheet in our Google account, and emailed to us and to you through Resend (our email service). We use it to answer your enquiry.
• Accounts (optional). You never need an account to use our website, send an enquiry or message us. You can create one with Google or with a code we email you; there is no password. It is kept in our Cloudflare account, and a cookie keeps you signed in on that device for up to 90 days or until you sign out. You can change your details or delete your account yourself at any time on the "Your account" page; deleting it removes your account, saved pieces and update choices straight away. Enquiries you already sent are kept as described above.
• Updates (only if you ask). We send news about new products, offers and projects by email or WhatsApp only if you choose it — the boxes are never ticked for you. For email, we first send a message asking you to confirm; unconfirmed requests are deleted after 7 days. For WhatsApp, we start only after you have messaged us from your number. We keep a record of when and where you agreed and the words you agreed to. Every update email has a one-click unsubscribe link; on WhatsApp, reply STOP.
• Online payments. Card payments are processed by Stripe on Stripe's own pages; we never see your card number. We receive your name, email, phone, delivery address (for shop orders), the amount and the payment reference, and we keep a record of the payment.
• Website chat (AI assistant). The chat on our website is an automated assistant built on Claude, a service of Anthropic. Your messages are sent to Anthropic to generate the answer; the assistant replies automatically without a person reviewing it first, so treat its answers as guidance, not as a quotation or agreement. We do not store chat conversations; your browser keeps the conversation only until you close the tab. Please do not type card numbers, passwords or other sensitive details into the chat. A short-lived session identifier and message counts are kept for 24 hours to prevent abuse.
• Voice (optional). Where a box on our website shows a microphone, such as the chat, you can tap it and speak instead of typing. The first time, we ask whether you want to use your voice. Your phone or browser turns your speech into text — on the device where it can, otherwise through its own speech service (for example Google on Chrome and Android, Microsoft on Edge, or Apple on iPhone and Safari). The words appear in the box and nothing is sent until you press Send: we receive only the text you choose to send, and we never record or keep your voice. "Read aloud" in the chat uses the voices built into your device. Your voice choices (whether you agreed, your language and read aloud) are kept only in your browser.

Where it is kept

Conversations are processed by Meta (WhatsApp) and stored in our own accounts with Cloudflare, Google, Resend, Stripe and Anthropic, which act as our service providers. We do not sell your information and we do not share it with other businesses for their marketing.

How long we keep it

For as long as we have a business relationship with you and as required by UAE law, after which it is deleted. An account is kept until you delete it or ask us to.

Your choices

You can ask us at any time to see, correct or delete your information, or to stop contacting you. Send "STOP" on WhatsApp to stop marketing messages. If you have an account, you can see, change or delete it yourself on the "Your account" page.

Contact

WhatsApp: +971 52 992 0422 · Email: [email protected]